![]() Even as I was on phone, a group came up to do same as us and so we informed them of process so they wouldn't have same issue. I see so many people riding these, and wonder how many others have had similar struggles. Finally handed phone to friend to cancel her bikes and then had to ask (not offered) a reference number in case I get charged for the two from quiosk rental. Customer service questioned my info as if I didn't know my own deets, that by way we're same from app rental that did show up. Was told that as soon as bike is released, card is charged. ![]() It didn't, but just imagine! Arghhhh! Tried to cancel other two rentals and nothing came up on my account. Was about to get charged for 30 minutes from app rental, but I complained enough to get refund. Decided to just cancel all bikes so called back customer service. Then a man came to add more blue bikes to station and I asked if our code could be reactivated but was told would have to cancel order and do again. When explained situation about no more blue bikes was told would have to cancel rental and go to another station. ![]() Finally called customer service and was told could only do 1 bike from app per account and those were black electric ones. Only gives you 5 minutes to unlock all bikes you rent too, so was running out of time. Got one out that was blue, but all other bikes at station were black. She finally unlocked her 3 and we still had my one and the 30 minutes on that bike was about up, when I got code for two more. Nothing we saw said anything about difference in renting process nor fees for different bikes. She rented hers, but had difficult time because code given didn't unlock black electric bikes, only blue ones. Finally gave up and used quiosk for other two bikes and so did my friend who also wanted to rent 3 bikes. Wasn't super user friendly and once we got first bike unlocked, it wouldn't allow us to add any others. Downloaded and used the app on my phone to rent bike for three people. Need more explicit instructions on rental procedures. So the upshot, is that Divvy works just fine until it doesn't. There is also no compensation for a service you've paid for being denied. Meanwhile, there is really no help when you're out there and need to get home. I think CS is instructed to blaim your version of the app as a pat explanation. Now I'm told there is no connection between the functioning of the key fob and the app. ![]() I pressed the issue, and the typical CS story changed. Today after getting stranded in 87° temps and no help but the usual from CS, I asked why the operation of my key which is connected to all the necessary things that identify me, including my credit card on file, would be subject to an app, which is frankly always out of date. At least once I was specifically told my key didn't work because my app was out of date. When my key doesn't work, I usually try the app and so customer service invariably tells me that my app must not be up to date. Lately l have had frequent issues with my key fob not working. I've had a yearly subscription for about 2 years. When something goes wrong, there's no recourse. You can buy a decent used bike for about the same price as they charge for annual membership and spare yourself from all the inconveniences that now come with divvy. If you aren’t a Divvy member already, don’t become one. Now ALL divvy stations around me either have no bikes at all or have no empty parking slots depending on the university classes schedule. Dear Divvy, if I wanted paid scooters instead of free bikes, I would have gotten myself a different membership! They say they did it because they now have PAID electric scooters (they only offer a slight discount for those who already paid for annual divvy membership), which doesn’t make any sense. They introduced fees for electric bikes that used to be free of charge in half of the city (in so-called green zones, areas where there’s not enough divvy parking spaces). Yesterday I opened my Divvy app and saw that they rapidly changed their policy without even bothering to inform their customers about new fees. It used to be a really nice bike sharing service.
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